My Resume

Emily Adams Hester
(contact information available on request)

Bachelor of Interior Design (1997) Louisiana State University, Baton Rouge, Louisiana

● Dean’s List, Louisiana State University-maintained 3.5 grade point average, spring semesters (1993-1996)
● Scott Varet Scholarship Recipient, Louisiana State University (1995)
● American Society of Interior Designers, Member/Historian- Louisiana State University (1994-1996)
● Habitat for Humanity volunteer & Big Buddy volunteer (1995)
● Dorm Treasurer, Evangelene Hall, fall semester (1992)

Free Lance Writer and Web Designer, Brandon, Mississippi (2009-present)

I have published articles in WHOA Women Magazine, Parents & Kids Magazine. I have authored and designed several websites,
Full-time Homemaker, Homeschool Mom, and Church Volunteer, Mississippi and Tennessee (2002-present). I have taught my son kindergarten (2009-10) and middle school (2013-present). I have hosted After the Boxes are Unpacked book study, Murfreesboro, Tennessee, spring (2009). I have taught Arts & Crafts at New Vision Baptist Church’s Vacation Bible School, Murfreesboro, Tennessee, summer (2009). I have taught Sunday school to 3 year old preschoolers, World Outreach Church, Murfreesboro, Tennessee (2007).

Retail Sales Cashier, A Daisy A Day Florist & Gifts, Jackson, Mississippi (2012), Waccamaw Pottery, Montgomery, Alabama (1997), High Street Collection, Jackson, Mississippi (1996), Southside Produce Company, Baton Rouge, Louisiana (1994)

I have assisted customers in showroom with floral, antique, and produce purchases. I have taken floral orders from senders and coordinated delivery times with recipients. I have assembled retail displays.

Call-Center Customer Service, Skytel, Jackson, Mississippi, Office of the President Representative (2001-2002), Employee Support Representative (2000-2001) and Technical Support Representative (1998-2000)

I have handled escalated issues via the phone and correspondence. I have authorized billing adjustments to customer’s account and resolved delicate issues with discretion. I have corrected malfunctioning billing applications for customer service representatives. I have analyzed billing issues or trends through daily reports. I have entered product orders requested by the sales team in a timely manner. I have answered general billing customer calls and documented requests. I have monitored outage trends reported by coworkers and customers. I have assisted customers with technical questions over the phone. I have listened, evaluated, and communicated assurance of resolution for employee and customer issues. I have received the Diamond Club Award in customer service division for outstanding performance, second quarter (1999).

Personal Attendant, Home Instead Care, Clinton, Mississippi (2003), Krista Tew, Brandon, Mississippi (2003), Peggy Tew, Brandon, Mississippi (2002-2003), Tina Schultz, Baton Rouge, Louisiana (1995)

I have transported homebound clients to doctor visits and assisted with grooming and housekeeping. I have provided live in care for terminally ill clients. I have provided antepartum and postpartum care to clients on bedrest. I have performed personal services for ambulatory challenged client in private household.

Server and Night Manager, Beagle Bagel Café, Baton Rouge, Louisiana & Ridgeland, Mississippi (1996-1998)

I have supervised five employees in performing closing duties, balanced cash drawers, organized catering orders and assisted with maintaining inventory. I have cooked, prepared, and served food to customers.

Clerical Support, Temp Staff, Jackson, Mississippi (2002), WJH, Inc., Madison, Mississippi (1999-2001), Southern Office Service, Montgomery, Alabama (1997), Louisiana State University Purchasing Department, Baton Rouge, Louisiana (1992-1996)

I have greeted visitors at reception desk and routed calls, mail, and issues to appropriate departments. I have reorganized permanent filing systems. I have assisted with the preparation of specifications and the bidding process for the university’s purchases. I have performed various data entry duties.

Check out my profiles on UpWork and LinkedIn.

References available on request.